ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
| Our state-of-the-art nuclear magnetic resonance (NMR) facilities enable researchers to study molecular structures, interactions with binding partners, and dynamics of small organic molecules and biomacromolecules (proteins, nucleic acids, and carbohydrates), providing groundbreaking insights into the biological processes that underpin health and disease. |
| John Gross | Director | jdgross@cgl.ucsf.edu | |
| Mark Kelly | Associate Director | nmr@ucsf.edu |
| Hours | Location |
|
24/7 |
Genentech Hall S102-106, 600 16th St. San Francisco, CA 94143 |
This section describes how to apply for an account to use our facility and instruments.
Internal UCSF Users:
Steps:
External (non-UCSF) Users:
To access the facility, UCSF requires a service contract agreement.
Steps:
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Mark Kelly |
Associate Director
|
nmr@ucsf.edu
|
||
| Kevin Wong |
Finance Analyst
|
KwongY.Wong@ucsf.edu
|
| Service list |
| ► Consulting (1) | |||
| Name | Description | Price | |
|---|---|---|---|
| Consulting Services | Inquire | ||