Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Cryo Core at UCSF offers mouse sperm and embryo cryopreservation services to ensure secure and stable long term storage of valuable research mouse strains.
The purpose of Cryopreservation Core is to ensure:
The following services are available:
Vinh Nguyen | Specialist | (415) 307-0922 | vinh.nguyen@ucsf.edu
Parnassus Campus
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Vinh Nguyen |
Specialist
|
(415) 307-0922
|
Vinh.nguyen@ucsf.edu
|
Parnassus Campus
|
| Wyatt Fong |
Junior Cryopreservationist
|
Wyatt.fong@ucsf.edu
|
Parnassus Campus
|
| Service list |
| ► Sperm Cryopreservation (2) | |||
| Name | Description | Price | |
|---|---|---|---|
| SC plus QC motility (Sperm Cryopres. w/o thaw) |
Sperm Cryopreservation - 2 males (optimal age: 8 to 24 weeks ) |
Inquire | |
| SC plus QC culture to blastocysts (Sperm Cryopres. w/ test thaw) |
Sperm Cryopreservation with QC culture to blastocyst |
Inquire | |
| ► Embryo Cryopreservation (1) | |||
| Name | Description | Price | |
| Embryo Cryo |
Embryo Cryopreservation |
Inquire | |
| ► Sperm Resuscitation (1) | |||
| Name | Description | Price | |
| Sperm Resus - C57BL6/J |
Sperm Resuscitation
|
Inquire | |
| ► Embryo Resuscitation (1) | |||
| Name | Description | Price | |
| ERS |
Embryo Resuscitation |
Inquire | |
| ► Storage (1) | |||
| Name | Description | Price | |
| Cryo storage fee |
Cryo storage fee - per vial per year, billed once a year |
Inquire | |
| ► Rescue by IVF (1) | |||
| Name | Description | Price | |
| Rescue by IVF | Inquire | ||
| ► Shipping (1) | |||
| Name | Description | Price | |
| Frozen Material Shipping |
Shipping and Handling |
Inquire | |
| ► Consultation (1) | |||
| Name | Description | Price | |
| Consultation | Inquire | ||
